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THE GREAT BANK hardship SURVEY


When everything goes well and you are on the +Plus side of the balance sheet, you hardly hear from the banks and finance companies that you deal with.
And in an ideal world there are no natural disasters, no droughts, floods and no-one ever gets sick.

We Know however this is not always the case, and with some creditors using more harsh collection methods, we have decided to run a survey to see what consumers think.

note; this survey is a consumer survey, this does not necessarily reflect the opinions of nzdebt.net, or the advertisers on this site.
Your IP address 54.158.248.112 will be recorded and compared against a list of submitters to ensure we only receive one submission per household.
We reserve the right to delete or reject your response.

Results from 2015

Due to a lack of input from website users, no survey results are available


Results from 2014

Best Bank to deal with when you are in difficulty
KiwiBank (New Zealand Bank)

Worst Banks to deal with when you are in difficulty
Westpac (New Zealand Bank)
ANZ
(in no particular order)



If you are mentioned in the list of worst banks to deal with, perhaps this year is a good time to look at what you are doing (or not doing) for your clients and maybe the results will be better this time next year.



Bank Survey 2015

Please feel free to submit your thoughts about the organisation that you deal with.

When you have had financial difficulties the BEST Bank To Deal With was:
ANZ
ASB
BNZ
Kiwibank
The Co-operative Bank
TSB Bank
Westpac


When you have had financial difficulties THE WORST Bank To Deal With was:
ANZ
ASB
BNZ
Kiwibank
The Co-operative Bank
TSB Bank
Westpac


Do you believe that banks provide enough assistance for those in hardship?
Yes
No


Have you ever been charged excessive default, late payment, honour, dishonour etc Fees?
Yes
No


Do you feel the government are doing enough to protect those in financial difficulty?
Yes
No


Have you ever been told that you have to do something by your bank (or their collector) otherwise they would take action, refer your debt to a collector, threaten your credit, or pursue you for bankruptcy (any or all of the above) ?
Yes
No


Have you been repeatedly called by your bank (or their collector) even though you have explained your finances to them?
Yes
No




(will not be used for marketing or other).